A perfect trial start, and everything after it works against the sale
6 min read · about LinkedIn Premium ·
A perfect trial start, and everything after it works against the sale
LinkedIn’s upgrade prompt caught me mid-message, at the perfect moment. Then ten screens stood between my yes and the one thing I started the trial for.
LinkedIn’s upgrade prompt caught me mid-message, at the perfect moment. Then ten screens stood between my yes and the one thing I started the trial for.
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Written by
Eddy Bogomolov
Product designer for B2B free trials
Published
What you'll learn
Why a paywall that lands mid-task, right when you need the feature, wins the trial start
Why the screens after the card matter: a security lock in a new tab, and no way back to what you came for
Where the flow forgets why I clicked: a quiz, two plans then four, a €1,088 checkout and a security wall between my yes and my first win
LinkedIn tells you that invitations with a note are more likely to be accepted. Then it limits how many notes you can send for free.
A perfect trial start, and everything after it works against the sale, chapter by chapter
Stage 1
The trigger
Meet me. I just finished a teardown of BabyLoveGrowth and want to send it to their CEO, Tilen, on LinkedIn. One connection request, one short note. How hard can it be?
The founder persona, blinking
I start by finding Tilen and clicking “Message”. We’re not connected, so LinkedIn offers a connection request with a note instead.
Tilen’s LinkedIn profile with a yellow Retry Sales Navigator for €0 button under Sales Insights
“Members are more likely to accept invitations that include a note.” Perfect, that’s exactly my plan.
LinkedIn dialog: Add a note to your invitation?
“You’re out of free custom notes.” LinkedIn just told me notes work. Now one costs money.
Honestly? Best-timed paywall I’ve seen. I want this feature right now.
LinkedIn dialog: Send unlimited personalized invites with Premium, with a Retry Premium for €0 button
That’s me pointing at the screen. A paywall I actually want to click.
Man in a yellow shirt pointing at the screen in recognition
Wait. The same €0 trial sat under his profile five minutes ago, and I ignored it. Why does this one work?
Because it showed up exactly when I needed it: I’d just clicked “Add a note” and hit the limit. There’s a model for that.
Under his profile: Retry Sales Navigator for €0, which I ignored
Side note
How behaviour works
Three things have to meet at the same moment
People act when three things meet at the same moment. Duolingo: you don’t want to lose your streak, lessons are a few minutes of taps, and a reminder comes before midnight. LinkedIn: notes get accepted more often, the trial is €0, and the limit hits mid-task.
Motivation: Why do I want to?
Ability: How easy is it?
Prompt: Why right now?
Duolingo (every day): Don’t lose your 100-day streak. A few minutes, mostly taps. A streak-at-risk reminder before midnight.
LinkedIn (my note to Tilen): Notes get accepted more often. I want Tilen’s yes. €0 for a month, one button. Out of free notes, mid-task.
Side note · How behaviour works
Three things have to meet at the same moment
BJ Fogg’s Behavior Model. Duolingo does it every day. LinkedIn did it to me.
Motivation
Why do I want to?
Ability
How easy is it?
Prompt
Why right now?
Duolingo
every day
Don’t lose your 100-day streak.
A few minutes, mostly taps.
A streak-at-risk reminder before midnight.
LinkedIn
my note to Tilen
Notes get accepted more often. I want Tilen’s yes.
€0 for a month, one button.
Out of free notes, mid-task.
Stage 2
The quiz
I click “Retry Premium for €0” to finish my note. Instead of the note, I get a quiz.
“What could you use support with today?” Today I’d like to send one note. You knew that 4 seconds ago.
LinkedIn Premium quiz: Hi Eddy, what could you use support with today? Four checkbox options
None of the four options says “send my note to Tilen”. Personal goals? My job? Company Page? Other?
A man holding his head, confused
You said notes work! I clicked “Add a note”! Why am I answering a quiz?
A woman yelling and pointing
Question two. I tick “Find and reach prospective clients”. The quote beside it is from a social work coach.
LinkedIn Premium quiz: What’s your primary goal? with Find and reach prospective clients ticked
“Launchpad.” “Amplifying.” “Unlocking.” Three buzzwords, zero results. Somebody call NASA, because it’s definitely not a client calling.
A man in a brown suit shrugging with both hands out
Question three: “For myself.” Progress: 0%, 30%, 35%. At this rate I’ll finish personalising by Christmas.
LinkedIn Premium quiz: Are you exploring Premium for you or your team? with For myself ticked, 35% done
“Analyzing your responses…” Three checkboxes. Take your time, LinkedIn.
LinkedIn Premium: Finding the best plans for you…
Stage 3
The plans
Wha? I answered three questions and landed on two plans. What are they, and what did my answers change?
LinkedIn Premium: All-in-One and Sales Navigator Core, with Sales Navigator Core recommended, and a struck-through price below
Five things fighting for my attention
What the plans page does instead of answering “which one is for me?”
A progress bar that doesn’t explain itself.
Neither card shows its price. I have to scroll to find out what each plan costs.
“Learn more” buttons look like the card’s main action.
The price you’ll actually pay is struck through. “Price: €90.74* 1-month free trial” makes €90.74 look cancelled, but it’s the real post-trial charge.
The price block doesn’t name the plan. It sits well below the cards, so after scrolling you can’t confirm what you’re paying for.
Stage 3 · The plans
Five things fighting for my attention
What the plans page does instead of answering “which one is for me?”
12345
1
A progress bar that doesn’t explain itself.
2
Neither card shows its price. I have to scroll to find out what each plan costs.
3
“Learn more” buttons look like the card’s main action.
4
The price you’ll actually pay is struck through. “Price: €90.74* 1-month free trial” makes €90.74 look cancelled, but it’s the real post-trial charge.
5
The price block doesn’t name the plan. It sits well below the cards, so after scrolling you can’t confirm what you’re paying for.
My brain on this page. Two plans, a 60% bar, a stranger’s quote, a crossed-out price, all at once. I came to type “Hi Tilen”.
Betty White squinting while equations float around her head
Stage 3
The plans, fixed
How I’d fix the plans page
Same page, same five numbers, each one answered.
Three named steps: Account, Choose plan, Payment. I know where I am and what’s left.
Every card shows its price, monthly and yearly, before I choose.
One primary button per card, and it starts the trial. The details move to “Compare plans in detail”.
The real charge is written out, not struck out: €0 today, then €1,088.88 a year from 18 Nov.
Price and plan sit in the same card, and the recommendation says why: because of my quiz answer.
Stage 3 · The plans, fixed
How I’d fix the plans page
Same page, same five numbers, each one answered.
12345
1
Three named steps: Account, Choose plan, Payment. I know where I am and what’s left.
2
Every card shows its price, monthly and yearly, before I choose.
3
One primary button per card, and it starts the trial. The details move to “Compare plans in detail”.
4
The real charge is written out, not struck out: €0 today, then €1,088.88 a year from 18 Nov.
5
Price and plan sit in the same card, and the recommendation says why: because of my quiz answer.
Stage 4
Checkout
Checkout at last. Wait. €1,088.88 after the trial?
LinkedIn checkout: claim your 1-month free trial of Sales Navigator Core, with the billing cycle, payment method and an order summary of €0 today and €1,088.88 after the trial
€1,088 and not one line about what I get. No leads, no InMail, no search filters. The only extra it names is Headspace.
A woman on a night street staring at the camera in disbelief
Headspace “and more”. With a sales tool. If the deal needs sweetening, what’s wrong with the deal?
“Easy to cancel, hassle-free.” “You can switch after your current cycle ends.” They read as one promise, and they pull apart. Cancel is for the trial. Switch is for the year I’m billed for after it.
I tick “purchasing as a business” and add my VAT number. The year drops from €1,088.88 to €899.90. Fine. I’ll add my card.
LinkedIn checkout as a business: VAT ID added, the annual bill at €899.90, and the card form
Under the card form, a blue “Save” button. Save what? Is this the charge, or is “Redeem trial for €0” still to come?
Stage 5
After the card
“Welcome to Sales Navigator Core!” Done. Now, my note to Tilen.
LinkedIn: Welcome to Sales Navigator Core! with a Go to Sales Navigator Core button
A second welcome screen. Same title, same button. Was the first one a rehearsal? One more click before my note.
LinkedIn: Welcome to Sales Navigator Core, with a Close and a Go to Sales Navigator Core button
Two welcome screens, same title, same button. Where am I? My note to Tilen is still not sent.
A faceless figure in a cornfield scratching its head over a map, captioned Where am I
“Two-step verification is now required to access Sales Navigator.” I just started paying. And I’m locked out.
Security matters, fair. But why tell me after the card, not before it?
Sales Navigator: Two-step verification is now required to access Sales Navigator
It opens Settings in a new tab: phone number or authenticator app. My note to Tilen is now three tabs away.
LinkedIn Settings: two-step verification with a phone number or an authenticator app
Three minutes, one free trial, zero notes sent. I nearly quit right here.
A man in a red shirt bent over with his hands on his knees, captioned I quit
Back on my feed with a Premium badge, and no sign of my note. I find Tilen again myself and finally hit Send. Ten screens for one note.
My LinkedIn feed, now with a Premium badge
Ready to pay, then ready to leave
I peaked at the paywall. Inside the trial, LinkedIn’s flow ended on a lock.
Based on my own trial, not measured data.
Ready to pay, then ready to leave
I peaked at the paywall. Inside the trial, LinkedIn’s flow ended on a lock.
The trigger
The quiz
The plans
Checkout
Inside the trial
Ready to pay
Ready to leave
Add a note
Paywall
“Today?” quiz
Off-target quote
Analyzing…
Plan for me
4 plans + perks
€1,088 checkout
VAT price
Welcome
2FA wall
Based on my own trial, not measured data.
The journey
Everything after the yes works against the sale
01 · Perfect start: “Retry Premium for €0”, mid-task
02 · Decision: Answer a 3-question quiz
03 · Wait: “Analyzing your responses…”
04 · Cognitive load: 2 plans, then 4
05 · Surprise: €1,088 at checkout
06 · Pay: Card entered
07 · Click: Welcome screen, twice
08 · Lock: 2FA in a new tab
09 · Aha moment: I sent the note myself
The journey
Everything after the yes works against the sale
01 · Perfect start
“Retry Premium for €0”, mid-task
02 · Decision
Answer a 3-question quiz
03 · Wait
“Analyzing your responses…”
04 · Cognitive load
2 plans, then 4
05 · Surprise
€1,088 at checkout
06 · Pay
Card entered
07 · Click
Welcome screen, twice
08 · Lock
2FA in a new tab
09 · Aha moment
I sent the note myself
The fix:Send the note first. Ask for everything else after.
Zoom out
“Just an online CV” 2011 – Goes public, $353M
“A dying platform” 2016 – Microsoft acquires, $26.2B
“Not for creators” 2021 – Creator Mode launches
“Nobody pays for LinkedIn” 2025 – $17.8B revenue
“AI will kill LinkedIn” 2026 – 20,000+ companies use AI hiring tools
Member counts are approximate and the years are not to scale.
Zoom out
1.2B
1B
800M
600M
400M
200M
0
“Just an online CV”2011 · Goes public, $353M
“A dying platform”2016 · Microsoft acquires, $26.2B
“Not for creators”2021 · Creator Mode launches
“Nobody pays for LinkedIn”2025 · $17.8B revenue
“AI will kill LinkedIn”2026 · 20,000+ companies use AI hiring tools
“Just an online CV”2011 · Goes public, $353M
“A dying platform”2016 · Microsoft acquires, $26.2B
“Not for creators”2021 · Creator Mode launches
“Nobody pays for LinkedIn”2025 · $17.8B revenue
“AI will kill LinkedIn”2026 · 20,000+ companies use AI hiring tools
Member counts are approximate and the years are not to scale.
LinkedIn can afford this flow. A billion members forgive a lot. Your trial won’t.